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If you want to buy wine from us or use our web site you can only do so on these terms and conditions, and by registering on the web site you are agreeing to be bound by them. Although they are written in small print, we hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this posting.

1. Customer Promise
   1. Quality - If you buy any of our wines and you don't like a bottle, we will credit your account for the full amount for that bottle. If you have bought a whole case of one particular wine, then we will refund the whole case, including delivery, as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case.
   2. Price guarantee - We guarantee great value. That means that if you buy wine from us and then find the same wine for sale in the UK at a cheaper price within 14 days (but not on promotion, special offer or in a sale) we will refund the difference.
   3. Delivery - Delivery is £6.99 per delivery regardless of how many cases you order. So pack 'em in quick. We will deliver your wine to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles.).

      We normally deliver Monday to Friday, 7.00am to 7.00pm. Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If it gets nicked, we will replace it free of charge (see Clause 1d below).

      If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.

   4. Stolen Wine and Breakages
      1. Stolen Wine - If you give instructions for us to leave your wine outside your house and the wine gets nicked, we will ship you another case free of charge, providing you notify us within 90 days. The replacement case must be signed for on delivery.
      2. Breakages – In the event that any of the bottles in your case are damaged, please let us know within 90 days and we will issue you a full refund for those bottles.
      If you have any queries regarding delivery please contact us at priorityone@virginwines.com.
   5. Availability - Wine is an agricultural product and runs out from time to time. If you order a case of wine, we may change some of the bottles, but we never use this as an opportunity to advertise a good wine and supply plonk. We promise that we will only ever replace up to three bottles without asking. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.
   6. Claiming under our customer promise - If you need to claim under our customer promise, then call us on 0870 164 9593 or notify us by email on help@virginwines.com.
   7. Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 0870 164 9593. At Virgin Wines, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: suggestions@virginwines.com.
   8. Right To Terminate - This Customer Promise is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to close your account, by inactivating it, once we have met our obligations under this promise. If we do inactivate your account, and you choose to make another purchase, whether through that account or any other, then our obligation to you for any claim will be limited to your statutory rights and we will not be bound to deliver our full Customer Promise.

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2. Prices and payment
   1. All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
   2. We accept payment by Switch, Visa, MasterCard and Amex.
   3. Any discounts offered are based on previously advertised, non-discounted prices that were available for consumers to buy for at least 28 consecutive days in the previous 6 months via the webstore. Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the previously advertised, non-discounted prices for the constituent wines (as above).
   4. We reserve the right to terminate any special offer at any time, without notice.

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3. Age restriction
   1. We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. By placing an order you confirm that you are at least 18 years old.
   2. If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
   3. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
   4. Sorry to have to state the obvious, but once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement case if it is stolen as set out in our delivery promise (Clause 1d).

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4. Security
   1. If you are nervous about shopping on the web, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
   2. To make sure that you don't have to worry, we will make good any losses suffered by you and charged to you by your credit card company, up to a maximum of £1,000 through the unlawful use by a third party of your credit card or credit card information directly as a result of your use of our web site.
   3. It is your responsibility to protect your password from being disclosed to any third party.

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5. Vouchers
   1. If you have a voucher to redeem against the purchase of wine, the following terms and conditions apply, and you agree to be bound by these terms and conditions:
   2. Promotional vouchers can only be used on orders of eligible 12 bottle cases. The conditions of use are as stated below, unless otherwise stated explicitly on the voucher itself.
   3. You must be over 18 to buy alcohol.
   4. Vouchers are non-transferable and may not be sold at auction.
   5. £20 Virgin Wines Voucher :
      
      1. This voucher is for first time customers only and can only be used once.
      2. This voucher can only be used on orders with a minimum basket value of £59.88 (excluding delivery).
   6. WineBank Voucher :
      
      1. This voucher is for the first time WineBank customers only and can only be used once.
      2. By redeeming this voucher you are agreeing to all the terms and conditions of WineBank as set out in section 12.
      3. Minimum spend after applying your voucher is £39.99 (excluding delivery).
   7. WinePlan Voucher :
      
      1. This voucher is for the first time WinePlan customers only and can only be used once.
      2. By redeeming this voucher you are agreeing to all the terms and conditions of WinePlan as set out in section 13.
      3. Minimum spend after applying your voucher is £39.99 (excluding delivery).
   8. Where a voucher is used in breach of the above conditions, Virgin Wines reserves the right to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to recover the goods as it deems appropriate. A charge may be made to cover the cost of recovery of the goods.

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6. Cancellations
   1. You may cancel your order for any reason whatsoever at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.
   2. In order to cancel your order you must call us on 0870 164 9593,fax us on 01603 619 277, notify us by email on help@virginwines.com or in writing to Virgin Wine Online Limited St James' Mill, Whitefriars, Norwich NR3 1TN.
   3. We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it.

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7. Returns
   1. If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
   2. You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine, otherwise you cannot rely on Clause 7a above. You can call us on 0870 164 9593,fax us on 01603 619 277, notify us by email on help@virginwines.com or in writing to Virgin Wine Online Limited St James' Mill, Whitefriars, Norwich NR3 1TN.
   3. All refunds and reimbursements under Clause 7a will be paid within 30 days of you notifying us of your wish to return wine under that clause, provided the wine has been collected by our carrier.
   4. Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.
   5. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
   6. If you are a member of a regular Wine Plan (e.g. Discovery Club or the WineBank Recommend A Case Service), We will email you at least 1 week before we ship each of your cases to remind you the wines are on their way. If you don't tell us, before we ship your wines, that you don't wish to receive your case and then ask to return it, a charge of £6.99 will be payable.

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8. Intellectual Property Rights
   1. You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Virgin Wine Online Limited, including the Wine Wizard software, the structure, design and layout of the web site, the styles of the wines and the electronic cellar.
   2. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
   3. All persons, individual and corporate, are prohibited from providing hypertext or other links to the virginwines.com web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.

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9. Warranties
   1. We warrant that the wines will be of satisfactory quality and fit for their general purpose.

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10. Limitation of liability
    1. Nothing in these Terms and Conditions shall exclude Virgin Wine Online's liability for personal injury or death caused by its negligence.
    2. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
       1. loss or damage was not foreseeable to both parties when the contract was formed;
       2. loss or damage was not caused by any breach on the part of the supplier;
       3. loss or damage relates to business and/or non-consumers.
    3. Subject to Clause 10a we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
    4. Customers should also be aware of the following inherent risks and warnings:
       1. Alcohol should be consumed in moderation.
       2. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
       3. Red wine in particular may cause staining if spilt so extra care should be taken.
       4. Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.

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11. Data Protection
    1. By providing your details to Virgin Wines on our web site, you consent to Virgin Wines maintaining, recording, holding and using the information you give Virgin Wines at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
    2. Virgin Wines Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Virgin Wine Online Ltd may send information about discounts, free stuff and personalised offers on wine and champagne, including Cloudy Bay and exclusive deals, unless you have told us not to do so by emailing us at privacy@virginwines.com.
    3. If you opt-out from hearing from Virgin Wines or third parties, you will only be contacted by Virgin Wines regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.
    4. If you have any questions regarding our privacy policy, please email us at privacy@virginwines.com.

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12. Wine Bank
    1. The Virgin Wines WineBank is NOT a bank in the same sense that Barclays and NatWest are. It is a scheme where you pay us money to buy wine.
    2. The beauty is that instead of US choosing which cases of wine will be discounted, we give YOU the discount in the form of "WineInterest" every 3 months - so you can choose the wines you want (there are a few very reasonable exceptions where you won't be able to use your WineBank balance - see Clause 12h).
    3. How it works:
       • We bill your credit card an agreed amount on the 1st of each month.
       • Every 3 months, if you are still a member of the WineBank, we pay an EXTRA instalment ("WineInterest") equal to your monthly payment, on the 28th of the month. So if you are paying £20 a month, every 3 months you will end up with £60 you've paid in PLUS £20 we've paid in.
    4. Your money is safe. We keep any money you pay into the WineBank scheme in a trust account, separate from Virgin Wines, so you are protected.
    5. We keep the teeny-weeny bit of (real) interest our own bank pays on your deposits. But then we are paying you 33% (!) of what you've paid in every 3 months in "WineInterest", so that's all right then.
    6. You are free to cancel your WineBank membership at any point. And we will gladly refund the outstanding balance of any money you have paid into your account. However, any existing "WineInterest" will be lost. If you wish to remove money from your WineBank without cancelling your account, all "WineInterest" relating to that money will be lost.
    7. Cases bought partly or wholly with your WineBank balance are not eligible for free 13th bottles (normally associated with Wineclubs but also including 13th bottle promotions).
    8. The WineBank is designed so that you can get a special offer on the wines you want to buy, rather than the wines we want to discount. It is not designed for you to get multiple discounts on the same products. Therefore, on certain deeply discounted products, you have the choice of either buying that product with the money you have paid in to your account (but not the WineInterest we have paid in) OR using your entire balance to buy something else.
    9. Customers with a VAA Flying Club number registered on their account will not receive any Miles for orders bought partially or completely using WineBank, and the collection of monthly payments will also not generate miles.
    10. Customers with an Egg credit card who normally receive cashback for placing orders will not be entitled to any cashback for orders bought partially or wholly using WineBank balance, and the collection of monthly payments will also not generate cashback.
    11. We reserve the right to close the WineBank scheme at any time without prior notice. In such circumstances you will be refunded any money you have paid in to the WineBank, and any money Virgin Wines has paid in will be converted into vouchers on your account, which must be used within 6 months of the date the scheme is closed.

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13. Wine Plans
    1. If you sign up for one of our Wine Plans (a regular delivery of a case a quarter), then clause 13 shall apply.
    2. As part of the Plan you shall receive a case of wine carefully selected by us from various countries/regions/styles approximately every 3 months.
    3. Any Wine Plan Introductory Offer can only be redeemed once and by accepting an introductory Plan Offer, you are not entitled to any further Wine Plan Introductory Offers from Virgin Wines or holder or its affiliates (where you refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any Wine Plan Introductory Offer from Virgin Wines or its affiliates in the past (including the World Wine Tour), you are not entitled to participate in the offer, but you can rejoin the plan, purchasing your first case at the normal RRP.
    4. When you sign up to the Virgin Wines Discovery Club, we will only charge you for that particular case plus £6.99 for delivery. Unless you cancel your Club membership in accordance with Clause 13f, we will notify you every 3 months that your next case of wine is ready for delivery, including the contents and the price.
    5. You can skip or cancel any suggested case at any time by responding to our notification within 7 days of its arrival. Please telephone our call centre on 0870 164 2035. If we don't hear from you, we will deliver the case of wine to the address that your last Wine Plan case was delivered and charge your credit or other card the notified price of the wine plus delivery. The address and Credit/Debit Card details and delivery instructions for your Wine Plan case are specific to the Wine Plan and may vary from the default details on your account.
    6. Should you wish to cancel your membership of the Club, you may do so at any time by calling us on 0870 164 2035. If you wish to notify us in writing you may do so by writing to the address in Clause 15d, or emailing us at discoveryclub@virginwines.com.
    7. You consent to us holding and using your credit card or other card details under this clause 13 for the purpose of obtaining payment for each case of wine whilst you are on the Plan.
    8. Introductory Wine Plan offers cannot be combined with other introductory offers. In particular any affiliate voucher or Virgin Wine Vouchers cannot be used in conjunction with a Wine Plan Introductory offer.
    9. Should we change the Terms and Conditions of our Wine Plan offer from time to time, we will notify you in writing before your next case is dispatched, so no nasty surprises.
    10. We will email you at least 1 week before we ship each of your Discovery Club cases to remind you the wines are on their way. If you don't tell us, before we ship your wines, that you don't wish to receive your Discovery Club case and then ask to return it, a charge of £6.99 will be payable.
    11. Each year you will be offered a special holiday shipment. You will be notified in advance of this special shipment and its seasonal price. There is absolutely no commitment to accept this seasonal case.

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14. General
    1. We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
    2. Virgin Wines may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
    3. The sale of the goods takes place only when the wine is despatched from our warehouse. Until that time, no charge will be made to your credit card and Virgin Wines will not be bound to supply the goods at the price.
    4. Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:
       Virgin Wine Online Limited St James' Mill, Whitefriars, Norwich NR3 1TN
       Tel: 0870 164 9593 Fax: 01603 619 277
       Email: help@virginwines.com.

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15. Corporate Orders
    1. Corporate Definition
       A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
    2. Delivery Address(es)
       Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Virgin Wines are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Virgin Wines will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
    3. Payment
       We accept payment from corporate customers by Switch, Visa, Mastercard, Amex, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Virgin Wines bank account.

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16. Recommend A Friend
    1. If you have recommended Virgin Wines to a friend, you will receive £20 for every friend who joins Virgin Wines, or the Virgin Wines Discovery Club, or the Virgin Wines WineBank. The £20 will be credited to your account as soon as your friend has used their voucher.
    2. Recommend a friend benefits do not apply to members of the same household living at the same address or using the same credit/debit cards.

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17. Pre Paid Delivery
    1. Signing up for the Pre Paid Delivery option entitles you to free delivery on all orders (excluding auction) for 1 year after payment is received.
    2. No vouchers or WineBank Interest can be used to purchase this product.
    3. You are entitled to a refund of your original £20 less £6.99 for each delivery of wine you have ordered (excluding auction).

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These terms and conditions apply to the Virgin Wines Club. It is important that you read these terms and conditions carefully.

1. You must be at least 18 (eighteen) years old and a resident of the United Kingdom to be eligible for membership of the Virgin Wines Club ("Club").
2. Membership of the Club is automatic and free of charge to all customers of Virgin Wines Online Limited ("Virgin Wines") who spend more than the Qualifying Amount of £350 in any 12 month period or less. Once a customer has spent the qualifying amount, they will be notified of their membership details. All subsequent orders for a period of one year will receive a 13th bottle free with each case of wine (excluding gifts or special offers, by which we mean any case of wine which already has a promotional item in addition to the 12 bottles of wine or any case with less than 12 bottles, e.g. 3 packs) Club members offers can be viewed by registered Wine Club members on their homepage and through communication links. Benefits and offers cannot be backdated.
3. Membership of the Club is available to all other adults in the United Kingdom upon payment of the annual Membership Fee or by invitation.
4. Details of the benefits available to Club Members can be found on the Virgin Wines Club page of the website. Virgin Wines shall be entitled to change the structure and benefits of the Club at any time without prior notice to members. Please note that we will not make changes to these offers once customers have accepted them except as provided for in Clause 1e of the main terms and conditions regarding product availability.
5. Virgin Wines shall be entitled to cease running the Club at any time but, should Virgin Wines do so, it will continue to provide the Club benefits for the remainder of a member's Membership Period.
6. Members may be required to provide their membership number at the time of purchase of a case of wine.
7. All purchases of wine through the Club will be subject to Virgin Wine's standard terms and conditions of purchase from time to time.
8. Virgin Wines has absolute discretion to accept or reject any application for membership, or to refuse to provide automatic membership under Clause 2 above, or to withdraw membership at any time in such cases Virgin Wines will give Club member's 30 days notice by email of the termination of their membership.
9. Members are responsible for notifying Virgin Wines of any change of name, address or other relevant details by email to club@virginwines.com or by calling 0870 164 2034
10. The 13^th bottle is chosen by Virgin Wines and will in our opinion be of good quality. No substitute will be made if a member does not like this wine; however, if the wine is faulty Virgin Wines will credit customer accounts with the value of the wine.
11. Virgin Wines will from time to time offer members special offers and exclusive products before offering them to other customers. Should such offers and products be in limited supply, they will be sold to members on a first come first served basis.
12. If you are interested in receiving further details about our Corporate Wine Club services, you can contact us at club@virginwines.com or call 0870 164 2034.

These terms and conditions apply to members of Virgin Atlantic's flying club, buying wine from Virgin Wines. It is important that you read these terms and conditions carefully.

1. You must be at least 18 (eighteen) years old to buy alcohol.
2. Virgin Wines only deliver to UK addresses.
3. Virgin Wines vouchers are non changeable and non refundable.
4. Flying Club members will be eligible to earn 3,000 miles on their first ever purchase with Virgin Wines and 750 miles for every subsequent order thereafter, provided that the order is placed either online through www.virginwines.com/earnmiles or by calling Virgin Wines and quoting "ifly" and your Flying Club account number.
5. All purchases of wine through Virgin Wines will be subject to Virgin Wines' standard terms and conditions of purchase. These terms and conditions may change from time to time and are available to view at www.virginwines.com.
6. Auction cases, Discovery Club cases and non-wine purchases (i.e. tasting tickets and digital gift vouchers) are not eligible to earn Flying Club Miles.
7. VAA Flying Club members will not receive any Miles for orders bought partially or completely using their WineBank balance. Also, the collection of monthly WineBank payments will not generate miles.

These terms and conditions apply to Virgin Wines Auctions. Please read these terms and conditions before placing your bid.

1. "Auctions" covers all sales of wine by Virgin Wine at these pages - Auctions, Name Your Price, 60 Cases in 60 Seconds
2. Winning Bid. Depending on the type of auction, the winning bids are
   • "highest bidder wins" auction. - The highest single price, offered by all participants
   • "Name your price" - The highest X bids, where X = the number of cases advertised for sale by Virgin Wines in that specific Auction
   • 60 cases in 60 seconds - are the first 60 bids received by Virgin Wines
3. All Bids are measured by the receipt of that price on Virgin Wines system, not the time at which you placed the bid on your PC. Virgin Wines will use reasonable endeavours to ensure that all bids are placed, but cannot guarantee this
4. All bids placed in all auctions will be binding. This means that if a bid is placed in an Auction through your Virgin Wines account (whether by you or someone who uses that account), the bid may not be withdrawn and is legally binding on you. If your bid is successful, a contract is automatically created between you and Virgin Wines when the Auction closes. No vouchers (except gift vouchers) or WineInterest may be used to purchase Auction Cases.
5. Name your price auctions: where multiple bids have been made at the same, winning price, the bids will be fulfilled in the order in which they were received by Virgin Wines until the available stock has been exhausted. Bidders may only bid for 1 case per bidding period - where multiple bids are received from the same bidder, only the highest bid will be considered.
6. Auction cases are not eligible to earn Flying Club Reward miles.
7. Virgin Wines reserves the right to alter, amend or withdraw any auction at any time.
8. Auction orders are created automatically following the end of the auction and as such we are unable to combine multiple orders into a single delivery and orders can only be delivered to the default delivery address on the account. To change your delivery details click here.